Returns & Exchanges
At Astr, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange unworn items with tags attached within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a pre-paid shipping label or a QR code for printer-less drop-off.
Package Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and secure.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing